Shipping Policy

Last Updated: 18/02/2025

Who We Are

Drift Noosa ("we," "us," or "our") operates the website driftnoosa.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

1. Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

2. Shipping Range

  • Delivery Area: We currently ship within Australia only.

3. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days (Monday to Friday).
  • Cut-Off Time: Orders placed before 3:00 PM AEST will be processed the same day. Orders placed after the cut-off time will be processed the next business day.
  • Non-Processing Days: Orders are not processed on weekends or public holidays.

4. Estimated Delivery Time

Once your order has been processed, estimated delivery times are as follows:

  • Standard Shipping: 3-7 business days (Monday to Friday) after processing.
  • Expedited Shipping: Not available at this time.
  • Regional & Remote Areas: Delivery times may be slightly longer depending on the destination.

Note: Delivery times may be affected by external factors such as weather conditions, peak shopping periods, or courier delays.

5. Shipping Process

  • Courier Services: We ship via AusPost to ensure reliable and timely delivery.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking details.

6. Lost, Delayed, or Damaged Orders

  • Damaged Orders: If your order arrives damaged, contact us within 48 hours of delivery with photos of the damaged item(s).
  • Lost Orders: If your order is lost in transit, please reach out to us as soon as possible so we can investigate with the shipping carrier.
  • Delayed Shipments: Unexpected delays due to natural disasters, weather disruptions, or carrier issues may occur. We will keep you updated if your order is affected.

7. Returns & Exchanges

For information on returning an item, please refer to our Return Policy.

8. Contact Us

If you have any questions regarding our Shipping Policy, please contact us at:

  • Email: hello@driftnoosa.com
  • Business Address: 2/290 Boundary Street, Spring Hill, QLD 4000, Australia
  • Customer Service Hours: Monday to Friday | 9:00 AM - 5:00 PM