Refund Policy

Last Updated: 18/02/2025

Thank you for shopping with Drift Noosa. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the details below to understand eligibility requirements, timeframes, and procedures.

1. Contact Information

For any return or refund inquiries, please contact us through one of the following methods:

  • Email: hello@driftnoosa.com
  • Phone: +61481834027
  • Business Address: 2/290 Boundary Street, Spring Hill, QLD 4000, Australia

2. Policy Overview

  • Return Period: 30 days from the delivery date.
  • Refund Processing Time: Refunds are processed within 2-5 business days from receipt of the returned item.
  • Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect.

3. Order Cancellations

  • Orders may be cancelled within 24 hours of purchase by contacting customer service.
  • If your order has already been shipped, you will need to follow the return process outlined below.

4. Return Eligibility & Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of delivery.
  • Item Condition: Items must be unused, unwashed, and in their original packaging, with all tags attached.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalised products.
  • Undergarments, swimwear, or hygiene-related products (unless unopened and unused).
  • Final sale or clearance items.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service
    • Email hello@driftnoosa.com with your order number, reason for return, and supporting photos (if applicable).
  2. Receive Return Authorization
    • Our team will review your request and provide a Return Authorization Number and instructions for shipping the item back.
  3. Prepare the Return Package
    • Securely package the item in its original condition with all accessories, tags, and the provided return authorization form.
  4. Ship the Return
    • Use a reliable carrier with tracking to send your package to the return address provided.
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refund Policy

  • Approval Process: Once the return is received and inspected, we will notify you within 10-14 business days regarding refund approval.
  • Processing Time: Approved refunds will be processed back to the original payment method within 2-5 business days after approval.
  • Refund Confirmation: You will receive an email confirmation once the refund is processed.

Important: Your bank or payment provider may require additional time to post the refund to your account. If you do not see the refund within the expected timeframe, please check with your bank before contacting customer service.

7. Exchange Policy

  • We offer exchanges only for defective or incorrect items at no cost to you.
  • If you need a different size or colour, follow the return process and place a new order for the correct item.

For defective or incorrect items:

  • Contact customer support within 48 hours of delivery.
  • We will cover the return shipping costs and arrange a replacement.

8. Exceptions and Special Cases

  • Defective or Damaged Items: Contact us within 48 hours of receiving your order to report any defects or damage. We will arrange a return and offer either a replacement or a full refund.
  • Incorrect Products: If you receive the wrong item, contact us immediately. We will cover return shipping costs and send the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated delivery timeframe, reach out to us so we can investigate with the shipping carrier.

9. Return Shipping Address

All approved returns should be sent to:

Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, 315100, Zhejiang, China

Note: We do not accept returns without prior authorisation. Please contact customer service before sending back any items.

10. Processing Times

  • Return Window: Items must be shipped back within 30 days of receiving your order.
  • Inspection Period: Returns are processed within 10-14 business days of receipt.
  • Refund Issuance: Refunds are issued within 2-5 business days after inspection.

11. Contact Information

For assistance with returns, refunds, or exchanges, contact us at:

  • Email: hello@driftnoosa.com
  • Phone: +61481834027
  • Business Address: 2/290 Boundary Street, Spring Hill, QLD 4000, Australia