Privacy Policy

Last Updated: 18/02/2025

Who We Are

Drift Noosa ("we," "us," or "our") operates the website https://driftnoosa.com (the “Site”). We are dedicated to providing high-quality e-commerce products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

Personal Identification Information

We collect personal information when you interact with our Site, such as:

  • Contact Information: Full name, email address, mailing address, and phone number.
  • Payment Information: Securely processed credit card or payment details (not stored on our servers).
  • Authentication Data: In some cases, we may request verification documents to confirm product authenticity.

Non-Personal Identification Information

We may automatically collect non-personal data, including:

  • Browser & Device Details: Browser type, device type, operating system, and Internet service provider (ISP).
  • Log Data: IP address, pages visited, session duration, and other website usage statistics.

Cookies & Tracking Technologies

Our Site may use cookies to improve your browsing experience. These small files help us remember preferences, track user activity, and enhance site functionality. You can manage your cookie preferences through your browser settings.

2. How We Use Collected Information

We use your information for the following purposes:

  • To Provide & Maintain Our Services: Processing orders, managing accounts, and providing customer support.
  • To Personalise User Experience: Analysing user behaviour to improve our website and services.
  • To Improve Website Performance: Using feedback to enhance navigation and site functionality.
  • To Process Payments: Securely managing transactions through third-party processors.
  • To Send Communications: Providing order updates, promotional offers (with consent), and customer service responses.

You may opt out of marketing emails at any time via the unsubscribe link.

3. How We Protect Your Data

We implement reasonable security measures to protect personal data against unauthorised access, alteration, or disclosure. Sensitive information is encrypted using SSL (Secure Socket Layer) technology and industry-standard security protocols.

4. Data Sharing and Disclosure

We do not sell, trade, or rent personal identification information. However, we may share data in the following cases:

  • With Service Providers: For payment processing, order fulfillment, and customer support.
  • For Legal Compliance: If required by law or to protect against legal liability.
  • Business Transfers: In case of a merger, acquisition, or sale, personal data may be transferred.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Account Information: Retained as long as your account remains active.
  • Legal Compliance: Retained to meet legal obligations and resolve disputes.

6. Your Rights and Choices

  • Access & Update: You may access and update your personal data through your account settings or by contacting us.
  • Data Portability: You may request a structured copy of your personal data.
  • Deletion Request: You may request data deletion unless retention is legally required.
  • Marketing Opt-Out: You can unsubscribe from promotional communications at any time.

7. International Data Transfers

If we transfer your personal data outside Australia, we ensure that appropriate safeguards are in place, such as agreements ensuring an adequate level of protection under applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated date at the top reflects the latest revision. We encourage users to review this policy periodically. Continued use of the Site after updates constitutes acceptance of the revised policy.

9. Contact Us

For any privacy-related questions or concerns, please contact us at:

  • Email: hello@driftnoosa.com
  • Business Address: 2/290 Boundary Street,
Spring Hill, QLD 4000, Australia
  • Customer Service Hours: Monday - Friday | 9:00 AM - 5:00 PM